Do you deliver internationally?

Yes — we deliver all over the world. International delivery times and costs vary by destination.

How do I check shipping charges?

You can check shipping charges on the checkout page after you enter your shipping address. Shipping cost depends on destination, weight and selected shipping method.

How long does it take to process and deliver an order?

It normally takes 8–9 days to deliver an order. We can also arrange urgent delivery on request.

Can I order envelopes, wedding cards, gift bags or Hajj bags with custom names, dates or foil printing?

Yes — most of our envelopes, wedding cards, gift bags and Hajj bags can be personalized with names, dates and other text. Custom finishes such as foil, embossing or special colors are available. Choose customization options on the product page or contact support for large or fully custom designs.

What is the minimum order quantity for custom or bulk orders?

We can process custom or bulk orders starting from as low as 10 pieces, depending on the product and finish. Contact us for a quote for larger quantities or special requests.

Can I request a sample before placing a large order?

Yes — sample requests are usually possible for a small fee (which may be refunded against larger orders). For printed or customized items we can provide a digital proof and, where feasible, a physical sample before full production.

What payment methods do you accept?

We accept major online card payments and bank transfers. Cash on delivery is available in Pakistan where supported. International orders typically require online payment by card or bank transfer; available options appear at checkout.

What is your return and exchange policy?

We offer a 7-day return and exchange policy. If an item is damaged in transit or has a manufacturing defect, contact support within 7 days with photos. Customized products are generally final sale unless there is a defect. And if you are nice to us — we might even offer an exchange after a year.

Do you offer rush or same-day production?

Yes, we can arrange quick delivery. For urgent requests please WhatsApp us at +92 324 9258571 with your product and deadline details and we'll check availability and fees.

Will I have to pay customs or duties for international orders?

International shipments may be subject to customs, duties or taxes in the destination country. These charges are the responsibility of the recipient unless otherwise agreed. Please check your local customs rules before ordering.

How will my order be packaged to prevent damage?

We package delicate items (cards, envelopes, boxes) carefully using protective materials and sturdy outer packaging to prevent damage during transit. For bulk or fragile orders we add extra protection — contact us if you have special packaging requests.

How can I track my order?

Once your order ships you will receive a shipment/tracking number by email or WhatsApp. Log in to your account or use the tracking link in the shipping email to follow delivery status.

Privacy Policy

Last updated: December 2025

1. Introduction

Lifafaypk (“we”, “our”, “us”) operates a WhatsApp-based communication platform that enables businesses to communicate with their customers regarding order-related queries, design previews, approvals, and customer support.

We are committed to protecting user privacy and handling personal data responsibly in accordance with applicable laws and Meta (Facebook) Platform Policies.

2. Information We Collect

We collect and process only the information necessary to provide our services.

a. Customer Information

When customers interact with us via WhatsApp, we may collect:

Phone number
WhatsApp messages and replies
Media shared in conversations (such as images or documents)
Message timestamps and delivery status

b. Internal User Information

For internal team members using our inbox system:

Username and login credentials
Role-based access information
Activity logs (last seen, replies sent)

3. How We Use Information

We use collected information strictly for the following purposes:

Responding to customer inquiries via WhatsApp
Sending order-related messages, including design previews
Managing and tracking conversations for customer support
Improving service quality and response accuracy
Internal operational and audit purposes

We do not use customer data for advertising or profiling.

4. WhatsApp & Meta Platform Usage

Our application uses the WhatsApp Cloud API provided by Meta Platforms, Inc.

Messages are sent and received using Meta’s official infrastructure.
Message delivery, read receipts, and media handling follow WhatsApp policies.
All WhatsApp communication is subject to Meta’s own Privacy Policy and Terms of Service.

5. Data Storage & Security

Data is stored securely in a controlled database environment.
Access is restricted to authorized personnel only.
Reasonable technical and organizational safeguards are used to prevent unauthorized access, disclosure, or misuse.

We retain data only for as long as necessary to fulfill business and legal requirements.

6. Data Sharing

We do not sell, rent, or trade personal data.

Data may be shared only in the following cases:

With Meta Platforms, Inc. (for WhatsApp message delivery)
When required by law or legal process
To protect our legal rights or prevent fraud or abuse

7. User Rights

Users may request:

Access to their data
Correction of incorrect data
Deletion of their data, subject to legal or operational requirements

Requests can be made using the contact details below.

8. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions about this Privacy Policy or data handling practices, please contact us:

Business Name: Lifafaypk
Email: support@lifafay.pk
Website: https://lifafay.pk

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