Do you deliver internationally?

Yes — we deliver all over the world. International delivery times and costs vary by destination.

How do I check shipping charges?

You can check shipping charges on the checkout page after you enter your shipping address. Shipping cost depends on destination, weight and selected shipping method.

How long does it take to process and deliver an order?

It normally takes 8–9 days to deliver an order. We can also arrange urgent delivery on request.

Can I order envelopes, wedding cards, gift bags or Hajj bags with custom names, dates or foil printing?

Yes — most of our envelopes, wedding cards, gift bags and Hajj bags can be personalized with names, dates and other text. Custom finishes such as foil, embossing or special colors are available. Choose customization options on the product page or contact support for large or fully custom designs.

What is the minimum order quantity for custom or bulk orders?

We can process custom or bulk orders starting from as low as 10 pieces, depending on the product and finish. Contact us for a quote for larger quantities or special requests.

Can I request a sample before placing a large order?

Yes — sample requests are usually possible for a small fee (which may be refunded against larger orders). For printed or customized items we can provide a digital proof and, where feasible, a physical sample before full production.

What payment methods do you accept?

We accept major online card payments and bank transfers. Cash on delivery is available in Pakistan where supported. International orders typically require online payment by card or bank transfer; available options appear at checkout.

What is your return and exchange policy?

We offer a 7-day return and exchange policy. If an item is damaged in transit or has a manufacturing defect, contact support within 7 days with photos. Customized products are generally final sale unless there is a defect. And if you are nice to us — we might even offer an exchange after a year.

Do you offer rush or same-day production?

Yes, we can arrange quick delivery. For urgent requests please WhatsApp us at +92 324 9258571 with your product and deadline details and we'll check availability and fees.

Will I have to pay customs or duties for international orders?

International shipments may be subject to customs, duties or taxes in the destination country. These charges are the responsibility of the recipient unless otherwise agreed. Please check your local customs rules before ordering.

How will my order be packaged to prevent damage?

We package delicate items (cards, envelopes, boxes) carefully using protective materials and sturdy outer packaging to prevent damage during transit. For bulk or fragile orders we add extra protection — contact us if you have special packaging requests.

How can I track my order?

Once your order ships you will receive a shipment/tracking number by email or WhatsApp. Log in to your account or use the tracking link in the shipping email to follow delivery status.

Privacy policy

This Privacy Policy explains how Lifafay.pk ("we", "us") collects, uses and protects your information when you visit lifafay.pk or place an order with us. Lifafay.pk is based in Karachi, Pakistan.

Information we collect

Order details: your name, phone/WhatsApp number, email, delivery address and the items you order.
Personalization details: names, messages, dates and other text you ask us to print on envelopes, cards, bags or boxes.
Payment information: card payments are processed securely by our payment providers. We do not see or store your full card number.
Website usage: basic information such as pages visited, device and browser type, collected through cookies and analytics tools.
Messages: anything you send us on WhatsApp, Instagram, Facebook or email.

How we use your information

To print, pack and deliver your order.
To send design proofs and order updates, including by WhatsApp.
To answer your questions and handle returns or exchanges.
To improve our website and products.
To send offers, only if you subscribe. You can unsubscribe at any time.

Who we share it with

We share only what is needed to complete your order: with courier companies (such as Leopards Courier and TCS) to deliver it, with payment providers to process payment, and with Shopify, which hosts our store. We may use analytics and advertising tools (such as Shopify analytics and Meta) to understand and improve our marketing. We never sell your personal information.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.

How long we keep it

We keep order records for as long as needed for delivery, customer support, returns and our accounting obligations. Personalization text is used only for your order.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below.

Contact us

WhatsApp: +92 324 9258571
Email: lifafay.pk@gmail.com
Instagram: @lifafay.pk

We may update this policy from time to time. The latest version will always be on this page.

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