Do you deliver internationally?

Yes — we deliver all over the world. International delivery times and costs vary by destination.

How do I check shipping charges?

You can check shipping charges on the checkout page after you enter your shipping address. Shipping cost depends on destination, weight and selected shipping method.

How long does it take to process and deliver an order?

It normally takes 8–9 days to deliver an order. We can also arrange urgent delivery on request.

Can I order envelopes, wedding cards, gift bags or Hajj bags with custom names, dates or foil printing?

Yes — most of our envelopes, wedding cards, gift bags and Hajj bags can be personalized with names, dates and other text. Custom finishes such as foil, embossing or special colors are available. Choose customization options on the product page or contact support for large or fully custom designs.

What is the minimum order quantity for custom or bulk orders?

We can process custom or bulk orders starting from as low as 10 pieces, depending on the product and finish. Contact us for a quote for larger quantities or special requests.

Can I request a sample before placing a large order?

Yes — sample requests are usually possible for a small fee (which may be refunded against larger orders). For printed or customized items we can provide a digital proof and, where feasible, a physical sample before full production.

What payment methods do you accept?

We accept major online card payments and bank transfers. Cash on delivery is available in Pakistan where supported. International orders typically require online payment by card or bank transfer; available options appear at checkout.

What is your return and exchange policy?

We offer a 7-day return and exchange policy. If an item is damaged in transit or has a manufacturing defect, contact support within 7 days with photos. Customized products are generally final sale unless there is a defect. And if you are nice to us — we might even offer an exchange after a year.

Do you offer rush or same-day production?

Yes, we can arrange quick delivery. For urgent requests please WhatsApp us at +92 324 9258571 with your product and deadline details and we'll check availability and fees.

Will I have to pay customs or duties for international orders?

International shipments may be subject to customs, duties or taxes in the destination country. These charges are the responsibility of the recipient unless otherwise agreed. Please check your local customs rules before ordering.

How will my order be packaged to prevent damage?

We package delicate items (cards, envelopes, boxes) carefully using protective materials and sturdy outer packaging to prevent damage during transit. For bulk or fragile orders we add extra protection — contact us if you have special packaging requests.

How can I track my order?

Once your order ships you will receive a shipment/tracking number by email or WhatsApp. Log in to your account or use the tracking link in the shipping email to follow delivery status.

Refund policy

Returns and exchanges

We offer a 7-day return and exchange policy, counted from the day you receive your order.

Damaged or defective items

If an item arrives damaged in transit or has a manufacturing or printing defect, contact us within 7 days with photos of the item and packaging. We will replace it or make it right.

Customized products

Name-printed and other customized products are made to order, so they are final sale and cannot be returned or exchanged unless there is a defect. We share a design proof before printing, so please check names and spellings carefully before you approve it.

How to contact us

WhatsApp us at +92 324 9258571 or message us on Instagram @lifafay.pk.

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